Rock Hard Fabs is a company that claims to offer custom made parts for 4x4 and off roaders.
I had read a few poor reviews from local offroaders about them but because of the lack of custom 4x4 parts in Canada, sent them an email about getting something made. The response was very quick and they gave me a price and a time frame. $900 and 3-4 weeks.
I went ahead and ordered and sent them my payment. 3-4 weeks goes by, and I had not heard anything, so i called and emailed them. I got a response a few days later saying it would ship the fallowing week and they would contact me before.
2 more weeks go by and still nothing. I emailed and called them again. ( they never answer the phone.) I didn't get a response for a week or 2 and when i did they said they would check on it and let me know the next day. Again i didn't get a response. so i contacted them again.... no response for 3 weeks.
Finally after countless un answered email and phone calls. I got an email saying they would check on the status of it and i would be contacted.... never was.
I sent them some more emails and voice mails and texts. saying i just wanted a refund.
Took me a few more weeks to get a hold of them again. They don't like talking on the phone and will only text / email you. saying it may have been shipped the other day ( they gave me a vague and open answer)
At this point its been Months pasted the original 3-4 week time frame they gave me.
I still have yet to receive anything from them. My next step is to get a refund through paypal and contact my credit card company who requires me to file a police report.
Moral of the story, All the bad reviews about them, (if you look there about 2 or 3 of them) are true. They have great customer service at the start but after they have your money they will stop worrying about you.
I am fully aware that when getting something custom made there will be delays. How ever do not lie and ignore your customers. I'm a very reasonable person, if its going to take an extra few weeks to make it just tell me that. Honestly goes along way.
Review about: Bad Customer Service.